DELIVERY & RETURNS


Due to Victorian lockdowns/COVID19, freight companies including Australia Post are experiencing service delays. This includes delays in express delivery services.
At checkout, please select your preferred delivery option.
"by anastasia" will endeavour to always deliver your product in the most secure and economical method.
"by anastasia" will send orders using various carriers including Australia Post, by anastasia hand delivery in limited areas of Victoria, Australia.
As the need arises, "by anastasia" may arrange other delivery methods.
Product purchases must be paid for in full prior to dispatch of order.
All orders are sent from Melbourne, Victoria, Australia.
Delivery times will vary depending on location.
Your order is usually processed within 72 hours.
You will be notified if delays will occur in despatch.
For special arrangements, please contact us by completing the "contact" form.
"by anastasia" cannot be responsible for loss or theft due to incorrect address or incorrectly signed parcels or parcels left without signature.
Returns are accepted within 7 days from delivery if your product purchase is damaged or if the product is faulty for a replacement. Complete the "contact" form for further assistance with returns.
Delivery options include:
rates within Australia
free personal delivery within Melbourne to the following areas if access to leave your parcel in a safe place is possible
free contactless click & collect from Kew and personal local hand delivery in surrounding areas wherever and whenever possible (ensuring strict safety protocols are followed);
free delivery when you spend $49.00 or more
$9 standard delivery when you spend $0.00 – $49.00
$9.00 express delivery when you spend $49.00 or more
$18.00 express delivery when you spend $0.00 – $49.00
outside Australia
"by anastasia" will endeavour to always deliver your product in the most secure and economical method.
"by anastasia" will send orders using various carriers including Australia Post.
Your order will be sent to you directly from Australia using international air mail.
If an international package is undeliverable, it will be returned to "by anastasia" in Australia.
Delivery charges are for transport costs only, and do not cover import liabilities that may be applied by the government of the destination country.
Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; by anastasia has no control over these charges. customs policies vary widely from country to country.
"by anastasia" does not accept responsibility for customs delays, duties or taxes that may apply in the destination country.
"by anastasia" will not accept returned orders or provide a refund due to rejection of customs charges.
rates to New Zealand
$25 standard delivery
United Kingdom
on "pause" while we're planning better things to come to you, thanks for your patience