DELIVERY & RETURNS


Due to Victorian lockdowns/COVID19, freight companies including Australia Post are experiencing service delays. This includes delays in express delivery services.
At checkout, please select your preferred delivery option.
"by anastasia" will endeavour to always deliver your product in the most secure and economical method.
"by anastasia" will send orders using various carriers including Australia Post.
As the need arises, "by anastasia" may arrange other delivery methods.
Product purchases must be paid for in full prior to dispatch of order.
All orders are sent from Victoria, Australia.
Delivery times will vary depending on location.
Your order is usually processed within 72 hours.
You will be notified if delays will occur in despatch.
For special arrangements, please contact us by completing the "contact" form.
"by anastasia" cannot be responsible for loss or theft due to incorrect address or incorrectly signed parcels or parcels left without signature.
Returns are accepted within 7 days from delivery if your product purchase is damaged or if the product is faulty for a replacement. Complete the "contact" form for further assistance with returns.
Delivery options include:
rates within Australia
$10 standard delivery flat rate
$18.00 express delivery flat rate
outside Australia
"by anastasia" will endeavour to always deliver your product in the most secure and economical method.
"by anastasia" will send orders using various carriers including Australia Post.
Your order will be sent to you directly from Australia using international air mail.
If an international package is undeliverable, it will be returned to "by anastasia" in Australia.
Delivery charges are for transport costs only, and do not cover import liabilities that may be applied by the government of the destination country.
Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; by anastasia has no control over these charges. customs policies vary widely from country to country.
"by anastasia" does not accept responsibility for customs delays, duties or taxes that may apply in the destination country.
"by anastasia" will not accept returned orders or provide a refund due to rejection of customs charges.
rates to New Zealand
$20 standard delivery